Authenticity is a cornerstone of our business, and we are committed to providing you with only genuine products. We partner directly with brands and authorized distributors to ensure every item we sell is 100% authentic. This is a promise we stand by, and we offer a full money-back guarantee if you ever find a product to be inauthentic.

We’re committed to ensuring you love your purchase and take pride in providing accurate descriptions and high-quality items. If you experience an issue with your order, please contact us within 30 days of delivery to request a return review.

To be eligible for consideration, items must be unworn, unused, and in their original condition. Custom, personalized, final sale, and clearance items are not eligible for return. All return requests require prior authorization and are reviewed on a case-by-case basis.

Approved returns must be shipped back within the timeframe provided in the authorization. Original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective item.

Once an approved return is received and inspected, refunds will be issued to the original form of payment within 5–10 business days. Please note that processing times may vary depending on your financial institution.

Your peace of mind is important to us, which is why we offer the option to insure every package at your discretion. In the rare event of loss or damage during transit, you’ll be able to work directly with the shipper to recover or seek reimbursement for the item. For added security, we highly recommend insuring all of your purchases with Vyolett so you can shop with complete confidence.

$999-under $20 additional

$1000-2999 $50 additional

$3000-3999 $75 additional

$4000 and up $100 additional

Shipping costs are determined at checkout. They depend on the weight and size of the package, as well as the shipping destination. For our jewelry line we offer free shipping on orders over $50. Insurance is extra.

Yes, we do! We evaluate international shipping requests on a case-by-case basis to ensure we provide the best possible solution for our customers worldwide.

We do offer consignment services on a selective basis. Each item is thoroughly inspected and authenticated before approval for resale. For consignment inquiries, please contact us with detailed images of your item(s). Our stringent criteria ensure we offer only the highest quality items to our customers.

For any queries or assistance, you can reach our customer service here. We also offer live chat support during business hours for your convenience.

We are an independent reseller and are not directly affiliated, associated, authorized, or endorsed by any brand. All trademarks remain with their respective copyright holders. We specialize in the resale of goods that have been previously purchased from these brands.